Where is Mens Braces Australia located?
We are a purely online store located in Adelaide, South Australia. You can view our contact details here. When you place an order with us, it will be sent to you from within Australia.
What size braces should I buy?
Check out our braces size guide.
Where can I find the type of braces I want?
Simply click on "Shop By Style", "Shop By Colour" or "Shop By Brand" in the header above or in the categories if you are browsing on your mobile phone. Depending on the size of your computer screen, some of the options may be missing from your header. To view them all you need to do is click on the three little dots to the left of the search icon (the magnifying glass)
Do I have to order online?
You have the option to order offline if you prefer. You can do this over the phone or you can contact us and we will send you a manual order form. Goods are despatched once full payment has cleared. You can view our contact details here.
What forms of payment are accepted?
You have the option of using your PayPal account (including PayPal Pay in 4) or paying by credit card (Visa, Mastercard or AMEX) using our secure payment gateway. Alternatively payments can be made by Afterpay, bank deposit, cheque or money order. NB PayPal will add any delivery charges once you have logged in to your PayPal account.
Mens Braces Australia does not pass on credit card charges to customers.
I want to pay by credit card - how secure is this site?
All credit card transactions are completed via our secure payment gateway. When our online order form asks users to enter contact details and credit card details, that information is protected with Secure Socket Layers (SSL certificate) encryption software. Our ecommerce hosting and software is Level 1 PCI compliant.
This site has a GeoTrust SSL certificate providing up to 256 bit encryption. This means you can rest assured that communications between your browser and this site's web servers are private and secure.
Your transaction is completed in this secure environment, and your credit card details are not stored on our server. Only your name and delivery details are forwarded to us to match with your order for despatching.
Do the prices include sales tax?
Goods and Services Tax (GST) is included in all prices. All prices are quoted in Australian dollars.
How long will it take to receive my order?
PLEASE NOTE THAT DURING THE CURRENT COVID-19 SITUATION DELIVERIES MAY TAKE A LITTLE LONGER THAN THE NORMAL TIME FRAMES OUTLINED BELOW
Unless otherwise specified, we will endeavour to despatch your order within one business day of your payment clearing. Extra long braces are made to order and will take a day or two longer.
Delivery by regular post within Australia should take between 3-7 business days depending on the delivery address. A signature is required upon delivery. If no-one is home the parcel will be taken to the local post office and a card left advising the recipient that this has occurred.
Orders received on weekends and public holidays will be despatched at the earliest opportunity.
You have the option to upgrade to Express Post at checkout.
International orders generally take approximately 5-10 working days.
How much does delivery cost?
Orders under $100
$9.00 Parcel Post
Orders over $100
Free delivery by Parcel Post
Flat rate Australia wide $12.00
Express Post is available as an option at checkout.
All our deliveries require a signature upon delivery and/or pick-up from the local post office.
Are international orders accepted?
Currently we only ship to Australia and New Zealand. However enquiries from other locations are welcome. Simply contact us.
Are credit card costs passed on to the customer?
At Mens Braces Australia we do not pass on credit card costs to our customers.
Does Mens Braces Australia deliver to post office boxes?
Yes, we are happy to deliver to PO boxes within Australia. As with all our deliveries, a signature is required upon collection.
What is the returns policy?
If you received an item with a manufacturing fault, please let us know so we can resolve the problem as quickly as possible. Simply contact us here for a return authorisation which will allow your return to be actioned promptly. Where possible an exchange will be provided failing that a refund will be issued. Exchanges and refunds are generally made within one business day of the returned item being received by Mens Braces Australia.
If you simply changed your mind regarding your product, we are happy to exchange or refund the purchase price providing the product is returned to us in its original condition and undamaged, including the outer packaging within 30 days of purchase. We will not refund you any cost in sending us back the returned goods and you will need to pay for return shipping from Mens Braces Australia back to you for any exchanged products.
If you are dissatisfied with your purchase please contact us to allow us to resolve any problems.
Please note that no exchanges and refunds are made until the originally purchased item has been returned.
If I subscribe to the product update service, will my details be shared with anyone?
Mens Braces Australia' customers who subscribe to our product update service can rest assured that their details will not be shared with any third party. The contact details are used solely to update our customers with information on monthly specials and new product arrivals.
Customers may opt out of this service at any time.